‘A full investigation must be launched’ – Steve Reed on helpline staff mocking those who call

Steve Reed MP, Labour’s Shadow Communities and Local Government Secretary, commenting on whistleblower reports that helpline staff have mocked those who call, said:

“These reports are extremely distressing. A full investigation must be launched immediately.

“If vulnerable people who call the helpline are not getting the support they need, the programme must be overhauled.

“The Government rushed to set up the shielding programme as a national scheme instead of integrating it with existing call centres and local support run by councils and charities that know their neighbourhoods better. We need a scheme that’s better integrated with local support to avoid the mistakes the Government is making.”

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