Mike Kane MP, Labour’s Shadow Aviation Minister, commenting on the news that some airline passengers have told to wait up to a year for refunds from cancelled fights, said:

“The Government and Civil Aviation Authority must clarify guidance to airlines on issuing refunds.

“We recognise that airlines are facing huge volumes of enquiries and are working hard in unprecedented circumstances. But for thousands of customers, many who have seen their own incomes hit during the pandemic, it’s vital that fair refunds are issued and that passengers don’t lose out.”